The collection. Built to a system.

Terms of service

Terms and Conditions

1. Acceptance of Terms

By placing an order or using our website, you confirm your agreement to comply with these terms and conditions.

2. Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site following any changes constitutes your acceptance of the new terms.

3. Products and Availability

  • The Required makes every effort to display accurate product information, including descriptions, images, and prices. However, we do not guarantee that all information is accurate or error-free.
  • Products are subject to availability, and we reserve the right to limit the quantity of items purchased or to discontinue any product at any time.

4. Order Acceptance and Payment

  • All orders are subject to acceptance by The Required Co. We may refuse or cancel any order for various reasons, including but not limited to product availability, errors in the product description, or errors in your order.
  • Payment must be made in full at the time of purchase. We accept various payment methods as indicated on our website.

5. Shipping and Delivery

  • We aim to process and ship your order as quickly as possible. Shipping times may vary depending on the delivery location and carrier.
  • The Required Co is not responsible for delays in shipping caused by events outside our control, such as natural disasters or shipping carrier delays.

6. Returns and Exchanges

7. Intellectual Property

  • All content on our website, including text, images, logos, and graphics, is the property of The Required or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. User Conduct

  • You agree to use our website for lawful purposes only and to refrain from any conduct that could damage or impair the site or its users.
  • You may not use our site to post or transmit any unlawful, harmful, or abusive content.

9. Limitation of Liability

  • To the fullest extent permitted by law, The Required Co shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our total liability for any claim related to your use of our services shall not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify and hold harmless The Required Co, its affiliates, and their respective directors, officers, employees, and agents from any claims, losses, damages, liabilities, or expenses arising out of your use of our website or violation of these terms.

11. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from these terms shall be resolved in the courts of Victoria.

12. Contact Information

For any questions or concerns regarding these terms, please contact us at:

  • Email: nliberto@therequiredco.com

Shipping

At The Required Co., we’re committed to ensuring a seamless shopping experience from order to delivery.

  • Domestic Shipping (Australia)

We offer two shipping options within Australia:

  1. Standard Shipping (3–6 business days) – FREE
  2. Express Shipping (1–4 business days) – $14.95 AUD

Orders are typically processed within 1–2 business days, and you’ll receive a confirmation email once it’s on the way.

  • International Shipping

We ship worldwide to select countries for a flat rate of $14.95 AUD.
Estimated delivery: 6–27 business days, depending on your location and customs clearance.

  • How It Works

  1. Place Your Order – Once you’ve found the pieces you love, complete your purchase at checkout.

  2. Processing – We handle your order with care, processing it within 1–2 business days.

  3. Shipping –

    • Within Australia: Standard (Free) or Express ($14.95)

    • International: Standard ($14.95)

  4. Track & Receive – You’ll receive a tracking link as soon as your order ships so you can follow its journey.

  • Unexpected Delays

While we strive for timely delivery, unforeseen events such as weather, customs delays, or high order volumes may occasionally cause disruptions. If your order is affected, we’ll keep you updated and resolve the issue as quickly as possible.

For any questions, our team is here to help. Email us at info@therequiredco.com.
Thank you for choosing The Required Co. — we appreciate your support.

Returns and Refunds 

1. Returns for Change of Mind

  • If you are not satisfied with your purchase, full-priced items or items purchased with discount codes not items on sale, can be returned for an exchange only. We do not offer refunds for change of mind returns.
  • Customers are responsible for the return shipping costs. We will provide a shipping label, which you will need to pay for. Alternatively, you can use your own courier to return the item.
  • Please note that we are not responsible for any lost parcels if you choose your own courier.
  • Processing time for returns is up to 7 working days after receiving the parcel.

2. Exchanging Sizes

  • To exchange an item for a different size, please contact us directly via email at info@therequiredco.com to initiate the exchange. If the desired size is not in stock, we cannot process the exchange.
  • Customers are responsible for return shipping costs, and we will provide a shipping label that you will need to pay for, or you can choose your own courier.
  • We are not liable for any lost items if you use your own courier.
  • Processing time for exchanges is up to 7 working days after receiving the parcel.

3. Reporting Faulty Items

  • While we maintain strict quality control, occasionally, a faulty item may slip through. If you receive a faulty product, please contact us at info@therequiredco.com to discuss the issue.
  • Faulty items can be exchanged or fully refunded to your original payment method. We will provide a shipping label and cover any return shipping costs.
  • Refunds can take up to two weeks to process due to payment provider timelines. 
  • Processing time for faulty items is up to 7 working days after receipt.

4. Incorrect Items Received

  • If you receive the wrong item, please contact us at info@therequiredco.com to notify us of the issue.
  • We will provide a shipping label and cover any shipping costs incurred for the return.
  • Refunds can take up to two weeks to process due to payment provider timelines. 
  • Processing time for wrong items is up to 7 working days after receipt.

5. Return Process for Australian Customers

  • To return an item, please contact us via email at info@therequiredco.com to initiate the return.
  • We will provide you with a shipping label via email once the return is confirmed. You will need to pay for the label.
  • Print the label and apply it securely to the package, covering the original shipping label if possible.
  • Drop off the package at your local post office.
  • Once we receive your return and the items pass inspection, we will process your store credit, refund, or exchange. You will receive a confirmation email once this is done.